Job Description
PBSFacility Service
DMVMarket (Silver Spring, MD & Surrounding Region)
Overview PBSFacility Service is looking for an experienced, hands-on Regional OperationsManager to run multi-site operations across our DMV portfolio. This is a seniorleadership role with direct responsibility for the day-to-day performance ofassigned residential and commercial properties, covering concierge and frontdesk teams, porter and janitorial staff, security personnel, and buildingengineers.
Weneed someone who gets into the field, holds people accountable, and buildstrust with clients through consistent follow-through. If you have managedcomplex, multi-site operations and know how to keep things running well, wewant to talk.
WhatYou Will Do Operations& Quality • Manage daily operations across multiple residential andcommercial properties, holding concierge, doorman, porter, cleaner, and supportstaff to PBS standards for professionalism, presentation, and service delivery.
• Walk properties regularly and run service audits to checkcleanliness, safety, staffing coverage, and overall performance.
• Spot operational problems early and put corrective plans inplace quickly.
• Review incident reports, daily logs, shift summaries, andoperational documentation for accuracy and completeness.
StaffLeadership & Workforce Management • Directly supervise site supervisors and field employees acrossmultiple locations, reinforcing a culture of accountability, urgency, andprofessionalism.
• Develop and manage staffing schedules to ensure consistent sitecoverage while controlling overtime exposure.
• Monitor attendance, lateness, and call-outs. Supervisors areexpected to stay ahead of staffing gaps before they affect operations.
• Lead interviewing, onboarding, coaching, disciplinary actions,and performance evaluations.
ClientRelations • Build working relationships with property managers, ownershipgroups, supers, and residents based on reliability and follow-through.
• Check in with clients regularly to stay on top of satisfactionlevels and catch issues before they escalate.
• Handle sensitive operational, staffing, or resident issuesdirectly when site supervisors need backup.
• Return client calls and requests the same day, with a clearanswer or a timeline.
Security& Engineering Oversight • Oversee security operations across all assigned sites, ensuringguard teams adhere to post orders, access control procedures, and PBS conductand appearance standards.
• Create process to monitor guard scheduling, coverage gaps,incident reporting, and escalation protocols.
• Coordinate with building engineers to support preventivemaintenance schedules, equipment reliability, and timely resolution of buildingsystem issues.
• Act as the point of coordination between security personnel,engineering staff, property management, and PBS leadership, making sure allteams are aligned with site requirements and client expectations.
Compliance,Reporting & Supply Oversight • Ensure compliance with company policies, safety procedures,labor requirements, and operational standards across all sites.
• Maintain organized documentation for staffing, disciplinaryactions, site inspections, and incidents.
• Provide regular operational updates and reports to seniorleadership.
• Oversee cleaning supplies, uniforms, and equipment inventoryacross assigned locations, coordinating deliveries and keeping sitesoperationally stocked.
Field& Emergency Response • Respond to emergencies, staffing shortages, and urgent clientescalations as needed, including evenings, weekends, and holidays.
WhatIt Takes to Be Successful • Background in multi-site operations within facility services,residential property management, building services, or a related field.
• Experience managing security teams or working alongside buildingengineering staff is a strong plus.
• Able to lead a team firmly without losing people. Accountabilityand morale are not mutually exclusive.
• Clear communicator in writing and in person. Comfortable givingdirect feedback and escalating issues when needed.
• Familiar with scheduling software, HR platforms, and reportingtools.
• Bilingual English & Spanish preferred.
• Valid driver's license and reliable personal transportationrequired.
• Flexibility to work evenings, weekends, and respond to fieldemergencies when necessary.
Why PBSFacility Service PBSFacility Service is built on the quality of its people in the field. OurRegional Operations Managers set the standard for how we show up at everyproperty, every day. If you take operations seriously, communicate well, andknow how to develop a team, this is a role where that will matter.
Job Tags
Shift work, Afternoon shift